Privacy Policy

1. Introduction

CondoVue.ca - 9350-5501 Québec Inc. (“CondoVue”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information.

This Privacy Policy describes how we collect, use, disclose, store, and protect personal information through the CondoVue platform, website, and related services (collectively, the “Service”).

This policy complies with applicable Canadian privacy laws, including the Act respecting the protection of personal information in the private sector (Quebec Law 25).

2. Scope

This policy applies to personal information collected through:

  • The CondoVue web platform
  • Resident portals
  • Administrative dashboards
  • Mobile or web applications
  • Email communications
  • Customer support interactions

3. Person Responsible for Personal Information

In accordance with Law 25, CondoVue designates a person responsible for the protection of personal information.

Privacy Officer
CondoVue.ca - 9350-5501 Québec Inc.
Email: privacy@condovue.ca

This person is responsible for ensuring compliance with applicable privacy laws.

4. Personal Information We Collect

We may collect the following types of personal information:

Identification Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Unit number within a condominium property

Account Information

  • Login credentials
  • User roles and permissions
  • Activity logs

Financial Information

  • Condo fee records
  • Payment history
  • Financial transactions related to a unit or owner

Property and Residency Information

  • Ownership information
  • Tenant information
  • Insurance documents uploaded by owners
  • Parking or storage assignments

Technical Information

  • IP address
  • Browser type
  • Device information
  • Usage analytics

5. Purpose of Collection

Personal information is collected for the following purposes:

  • Managing condominium operations
  • Maintaining ownership and resident records
  • Processing payments and financial transactions
  • Providing communication tools between the syndicate and residents
  • Maintaining legal and financial records
  • Improving the Service
  • Ensuring platform security
  • Complying with legal obligations

6. Consent

By using the CondoVue platform, users consent to the collection and use of personal information as described in this Privacy Policy.

Organizations using CondoVue (such as condominium syndicates or property managers) are responsible for ensuring they have obtained the necessary consent from individuals whose personal information is entered into the system.

7. Data Ownership

Personal information entered into CondoVue remains under the control of the organization that collected it (e.g., the condominium syndicate).

CondoVue acts as a service provider and data processor hosting and processing information on behalf of the organization.

8. Sharing of Personal Information

CondoVue does not sell personal information.

Personal information may be shared with:

  • Authorized users within the same organization
  • Cloud infrastructure providers
  • Payment processing providers
  • Email delivery services
  • Legal authorities where required by law

All third-party providers must comply with appropriate privacy and security standards.

9. Cross-Border Data Transfers

Some data may be stored or processed outside Quebec or Canada through cloud infrastructure providers.

CondoVue performs reasonable assessments to ensure that personal information remains protected according to applicable privacy standards.

10. Data Security

CondoVue implements appropriate technical and organizational safeguards including:

  • Encryption in transit
  • Access control mechanisms
  • Authentication and authorization systems
  • Activity logging
  • Infrastructure security monitoring

However, no system can guarantee absolute security.

11. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements.

Organizations using the Service are responsible for determining retention policies for their records.

When personal information is no longer required, it will be securely deleted or anonymized.

12. Confidentiality Incidents

In the event of a confidentiality incident involving personal information, CondoVue will:

  • Take reasonable measures to reduce the risk of harm
  • Notify affected organizations where required
  • Maintain a register of confidentiality incidents as required by Law 25

13. Rights of Individuals

Under Quebec Law 25, individuals have the right to:

  • Access their personal information
  • Request corrections to inaccurate information
  • Request deletion where permitted by law
  • Withdraw consent where applicable
  • Request data portability (data mobility)

Requests may be submitted to the Privacy Officer.

14. Automated Decision Making

CondoVue does not use automated decision-making processes that produce legal or significant effects on individuals.

15. Cookies and Analytics

The CondoVue website may use cookies or similar technologies to:

  • Maintain user sessions
  • Improve website performance
  • Analyze usage trends

Users may configure their browser settings to manage cookies.

16. Updates to this Policy

This Privacy Policy may be updated from time to time.

Users will be notified of material changes where appropriate.

17. Contact

For questions or privacy requests:

Privacy Officer
CondoVue.ca - 9350-5501 Québec Inc.
Email: privacy@condovue.ca
Website: https://condovue.ca